- Client Testimonials & Reviews
What It Is Actually Like to Work With Us
Every quote below sits next to the work that produced it. Where a number is quoted, the methodology behind it is published on the case study — because a testimonial without a method is just a nice sentence.
- Results Snapshot
The aggregate, before the anecdotes
Individual results vary considerably by category, margin structure and starting position. We will give you an honest range for your situation on the call.
100+
Brands served
Across D2C and B2B, storefront and marketplace
$48M+
GMV managed
Annualised across all client accounts
6-12 wks
To payback on the fee
Range across all six published case studies
31 mo
Average client tenure
Month-to-month after the first 90 days
- Featured Client Stories
Four engagements, in their words
Each of these has a full case study with the methodology, the baseline and what we would do differently.
“They were the first agency that talked to us about contribution margin instead of vanity ROAS. Six months in, we are spending more and keeping more of it. The reporting changed how our whole team argues about budget.”
+29%
Subscriber LTV
-34%
Month-three churn
+18%
Revenue per email
MC
Marisa Chen
VP Growth, Nutriblend
“Our Amazon catalog was a mess after three years of quick fixes. They rebuilt it properly, and we recovered the Buy Box on our top sellers within a quarter. No drama, no rebuild of the rebuild.”
+44%
Buy-box share
-17%
Return rate
+26%
Marketplace revenue
DO
Devin Okafor
Founder, VAC Vacuums
“Every order now carries its own delivery cost, which sounds like an accounting change and turned out to be the whole strategy. Volume held, the margin came back, and we stopped paying to ship heavy things a long way for nothing.”
+38%
Contribution margin
-21%
Acquisition cost
+12%
Repeat purchase rate
PR
Priya Raghavan
eCommerce Director, Kitchenary
“What we did not expect was being told to stop spending on a channel we had championed internally. They showed the margin working, we cut it, and the quarter was better for it. That is the reason we renewed.”
BB
Head of eCommerce
beardbrand
- Testimonials by Service
Filter by the work that produced them
Nine quotes across the disciplines we run. Pick the one you are actually considering.
“Our Amazon catalog was a mess after three years of quick fixes. They rebuilt it properly, and we recovered the Buy Box on our top sellers within a quarter.”
DO
Devin Okafor
Founder, VAC Vacuums
“One team across search, paid and marketplace, and one person who answers for the number. After three agencies who each blamed the other two, that alone was worth the move.”
FG
Head of Growth
Fitness Gear
“They rewrote 340 collection pages around what people actually search for rather than how our catalog happened to be organised. Non-brand traffic did the rest.”
KY
Head of Organic Growth
“The technical audit was the first one we had received that was ranked by revenue impact instead of by severity score. We knew what to fix first for once.”
PZ
Marketing Director
petzz
“They were the first agency that talked to us about contribution margin instead of vanity ROAS. Six months in, we are spending more and keeping more of it.”
MC
Marisa Chen
VP Growth, Nutriblend
“Shopping was one campaign bidding the same on a $40 throw and a $900 sofa. Splitting it by margin tier changed the economics of the whole account.”
LC
Founder
Luxury Comforts
“Every test is written up, including the ones that lost. We now have a documented record of what does not work on our store, which is worth as much as the wins.”
BB
Head of eCommerce
beardbrand
“Moving the subscription selector above the fold and reframing the annual saving did more for us in a fortnight than the previous year of ad testing.”
NB
Retention Lead
“Every order now carries its own delivery cost. Volume held, and the margin came back.”
PR
Priya Raghavan
eCommerce Director, Kitchenary
“Our Amazon catalog was a mess after three years of quick fixes. They rebuilt it properly, and we recovered the Buy Box on our top sellers within a quarter.”
DO
Devin Okafor
Founder, VAC Vacuums
“One team across search, paid and marketplace, and one person who answers for the number. After three agencies who each blamed the other two, that alone was worth the move.”
FG
Head of Growth
Fitness Gear
“They rewrote 340 collection pages around what people actually search for rather than how our catalog happened to be organised. Non-brand traffic did the rest.”
KY
Head of Organic Growth
“The technical audit was the first one we had received that was ranked by revenue impact instead of by severity score. We knew what to fix first for once.”
PZ
Marketing Director
petzz
“They were the first agency that talked to us about contribution margin instead of vanity ROAS. Six months in, we are spending more and keeping more of it.”
MC
Marisa Chen
VP Growth, Nutriblend
“Shopping was one campaign bidding the same on a $40 throw and a $900 sofa. Splitting it by margin tier changed the economics of the whole account.”
LC
Founder
Luxury Comforts
“Every test is written up, including the ones that lost. We now have a documented record of what does not work on our store, which is worth as much as the wins.”
BB
Head of eCommerce
beardbrand
“Moving the subscription selector above the fold and reframing the annual saving did more for us in a fortnight than the previous year of ad testing.”
NB
Retention Lead
“Every order now carries its own delivery cost. Volume held, and the margin came back.”
PR
Priya Raghavan
eCommerce Director, Kitchenary
- Client reviews
Six engagements, reviewed by the people who paid for them
Each review covers why they went looking for an agency, what they had already tried, what surprised them, and what they would change. No star ratings: these are reviews of our own business on our own site, and we are not going to present them as independent.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
DEVIN OKAFOR · FOUNDER
A price war and a returns problem that turned out to be one catalogue, told from the brand side.
PRIYA RAGHAVAN · ECOMMERCE DIRECTOR
Revenue growing, profit flat, and a media brief that had to be rejected before anything worked.
VIOLET HINA · HEAD OF GROWTH
Three agencies restructured an ad account that was never the thing holding them back.
SHAMS AL-GHARBI · MANAGING DIRECTOR
An Arabic menu over an English catalogue, and what that cost them at the customer’s door.
WILLIAM JOSH · OPERATIONS DIRECTOR
Being told to quote a longer delivery window, and watching conversion rise when they did.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
MARISA CHEN · VP GROWTH
Came to us planning to cut acquisition spend, and finished the quarter raising it.
- Client Stories
The work behind the quotes
Six engagements told end to end, with every number measured against a pre-engagement baseline and the method published alongside it.
Fixing the churn window
How a UK supplements brand lifted subscriber lifetime value 29% by matching delivery to consumption.
Buy-box and catalogue recovery
Buy-box share up 44% and returns down 17%, once one catalogue problem was found behind both.
Contribution margin recovery
Contribution margin up 38% once every order was made to carry its own delivery cost.
Creative supply, not media
Cost per acquisition down 31% net of returns, once the constraint turned out to be the creative pipeline.
Arabic search and prepaid trust
Organic revenue 2.4x and prepaid share up 38 points, after the Arabic site stopped being a translation.
An honest delivery promise
Conversion up 41% after the quoted delivery window got longer rather than shorter.
Filmed testimonials are not published yet. Rather than mock them up, each story above links to the written case study, which carries the full methodology, the pre-engagement baseline and what we would do differently.
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